Return Policy

In case of no exchange or return:

– Recipient does not accept (refuses to receive flower delivery)

– Wrong address sent to but not or has not provided a new address and the time of saving is 6 hours

– The time for appealing after 24 hours since the delivery of the flowers will not be solved (due to the fresh flower characteristics).

– Products with errors caused by customers.

Commitment to quality

In order to keep our reputation with customers and to Hoasarang.com itself, we are committed to all products are tested for quality before delivery, clear origin.

– To avoid risks, please carefully check your order before booking and when signing and receiving.

Time & procedures for exchange

When you have a complaint, change or return the goods please contact us in advance (via hotline 0902 66 02 06) about the order as soon as possible or via email: shophoaforyou@gmail.com Meanwhile, the counselor & online sales will proactively call to customer support and detailed instructions for specific time & place of exchange.

a. Time is allowed to exchange or return goods

Time to answer the complaint and return product is 1-2 days

b. Return procedure

The two sides will discuss

– Pay, pay cash in% of the order value.

– Pay, compensate with products as agreed by both parties.

Cases of returning goods and exchanging goods:

– Delivery does not guarantee time upon order request and without prior notice.

– The product is not the right color and quantity as agreed before sending the order.

– Wrong messages, wishes on orders.

In case of no exchange or return:

– Recipient does not accept (refuses to receive flower delivery)

– Wrong address sent to but not or has not provided a new address and the time of saving is 6 hours

– The time for appealing after 24 hours since the delivery of the flowers will not be solved (due to the fresh flower characteristics).

– Products with errors caused by customers.

– Note Exchange ship fees paid by the shop.